Sentoo Frequently Asked Questions

Where can I use Sentoo at ENNIA?
Sentoo is currently available for purchasing your ENNIA travel insurance. It will soon be available for other insurance products as well.

 

Why can I only choose Banco di Caribe during checkout?
Banco di Caribe is the first bank to officially partner with Sentoo. More banks will be added and announced soon through Sentoo’s media channels.

 

What’s the difference between paying with Sentoo and paying an ENNIA invoice via online banking?
Sentoo payments are made via your bank’s mobile banking app or online banking portal. All payment details (recipient, amount, and description) are pre-filled automatically, and you’ll know instantly if the payment was successful. Your policy will also be issued within minutes.

 

Why can’t I choose my bank when paying with Sentoo?
This means your bank doesn’t support Sentoo yet. For more information, contact your bank.

 

I have a question about a specific Sentoo payment. Who can I contact?
Start by contacting ENNIA. If the ENNIA team cannot resolve your question, you can reach out directly to Sentoo via their support page.

 

Does Sentoo charge extra fees for payments to ENNIA?
Sentoo does not charge customers any additional fees. However, internet banking fees may apply depending on your bank.

 

I’m experiencing technical issues.

Please contact ENNIA or reach out directly to Sentoo via their support page.

 

Is Sentoo safe?
Sentoo prioritizes your security and data privacy by:

  • Complying with the latest industry standards and quality requirements.
  • Encrypting sensitive database fields and storing minimal data.
  • Regularly updating and testing the platform to maintain high security levels.
  • Using TLS-encrypted traffic and undergoing frequent audits by banks and security experts.

 

Are my personal details secure?
Yes. Sentoo stores minimal data, encrypts sensitive fields, and does not receive personal payment details from customers. Sentoo also uses Plausible, a privacy-friendly analytics tool that does not store personal information.

 

Can I reverse a Sentoo payment?
No, Sentoo payments cannot be reversed as you authorize the transaction via your online banking environment. If you wish to cancel a purchase, contact the company you paid.

 

Do I pay fees for a Sentoo payment?
ENNNIA does not charge additional fees for Sentoo payments. However, your bank may charge online banking fees.

 

How does paying with Sentoo work?
Click here for detailed information on how Sentoo works.

 

What’s the difference between Sentoo and a credit card?
With Sentoo, payments are made directly via your bank, and the amount is immediately deducted. Credit card payments allow you to pay later, with terms, interest rates, and fees varying by bank.

 

I paid with Sentoo, but the company says they didn’t receive the money. What should I do?
Contact Sentoo via their support page and provide the Sentoo transaction number from your bank statement. They will investigate the payment status.

 

I received an error message during my Sentoo payment and paid again (double payment). What should I do?
Contact ENNIA to confirm if they received a double payment and request a refund. If ENNIA didn’t receive the payment, contact your bank for assistance and provide the Sentoo transaction number from your bank statement.